I don’t play overwatch, but a friend of mine tried to get a refund since the game he paid for didn’t have any of the PvR content they originally advertised. They declined.
Unfortunately, I think your friend may have been mistaken. When ow2 released it was free to play, and you could pay for some skins and a battlepass (also access to ow1 if you didn’t have it) but there was never any purchase options for pve, and you did not have to pay for pvp
I don’t play overwatch, but a friend of mine tried to get a refund since the game he paid for didn’t have any of the PvR content they originally advertised. They declined.
Now I see why. They are planning to double dip.
Unfortunately, I think your friend may have been mistaken. When ow2 released it was free to play, and you could pay for some skins and a battlepass (also access to ow1 if you didn’t have it) but there was never any purchase options for pve, and you did not have to pay for pvp