• Donut@leminal.space
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    2 months ago

    “The problem is that for Russian developers, communication with the community, including the international one, and technical support are implemented through Discord,”

    Well that’s their problem, isn’t it? It’s also a problem over here. Technical support regarding simple questions is fine, but any in-depth troubleshooting should honestly be done outside of Discord.

    • Lime Buzz@beehaw.org
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      2 months ago

      Yeah, we truly despise that if help is wanted/neeed or changes have to be done for some things it must be done on discord? Why? I don’t want to join a ‘community’ just to ask for something, I’d rather just open an issue.

      So we refuse to join, and just open an issue and hope it’s noticed.

      • JohnEdwa
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        2 months ago

        Ha, when that is even possible. I’ve seen github pages where the issue tracker is disabled and the readme says to give bug reports on discord.

        Discord was supposed to replace and combine IRC and TeamSpeak, instead people are misusing it a “replacement” for issue trackers, forums, wikis, and even distributing their files from there, and it’s infuriating. And eventually the enshittification will cause Discord to fail, and suddenly over a decade worth of discourse and projects will just be irreversibly lost as nothing said there is indexed by any search engine.

        • Lime Buzz@beehaw.org
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          2 months ago

          I am persistant though, I will find some way to contact them that isn’t discord or other closed proprietary tech, like email, heh.

          Yup, we can only hope.

          Sad for all the lost projects but hopefully they’ll learn to not place all their faith in big tech that will get enshittified and take everything with it.

      • Lime Buzz@beehaw.org
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        2 months ago

        Especially because you can allow guests on Matrix.

        But seriously, no, they shouldn’t, they should stop thinking tech reports, issues and distribution should be on a platform not made for them. A lot of people don’t want to join a ‘community’ just to submit an issue, we already have issue trackers etc: Github, gitlab, forgejo to name but a few.

        Discord and Matrix are not places to do tech development and interact with those that use your products, code and projects ioo.

      • Gamma@beehaw.org
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        2 months ago

        Lots of small devs have their own server where they post updates as they work. They’re usually pretty small but it’s a nice way to keep in contact with the community

        • atro_city@fedia.io
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          2 months ago

          They could use the fediverse or matrix or something. They’ll just have to adapt like Brazil did when Twitter was blocked.

          • Gamma@beehaw.org
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            2 months ago

            Their international audience is on discord and not going to move

            Granted, it’s probably a subset of users

          • Lime Buzz@beehaw.org
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            2 months ago

            Ioo they really shouldn’t, no idea what was ‘wrong’ with just using github, gitlab, forgejo etc, but those are the places that development should be done, not on messengers or social media.

              • Lime Buzz@beehaw.org
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                2 months ago

                Yes, we were also talking about that.

                We think it shouldn’t be on a closed platform that isn’t indexable.

                I don’t want to join a messenger or social network to have a question answered. I strongly believe some{one/many} should be able to ask a question or a dev should be able to do a notification on an open and least indexable platform so any{one/many} can see it without having to create an account.

                The web for this kind of stuff should be open, not closed.

                Benefits devs in trying to communicate with users too, that way they only have to say something once.

                • セリャスト@lemmy.blahaj.zone
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                  2 months ago

                  Mastodon sounds good for this. Gitlab, github and forgejo are completely inappropriate tools to do a game devlog on often closed-source projects and answer gameplay related questions

        • DarkThoughts@fedia.io
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          2 months ago

          I absolutely fucking hate this to be honest, because it’s the same outside of Russia. Just stop shoving me this garbage, broken chat bloatware into my face as the only way to contact developers / projects.