Still, 60% of consumers said they prefer self-checkout as of 2021
Ah yes, the ‘Nightmare’ that a clear majority of people prefer.
This is yet more ‘wahhhh shoplifting’ bullshit from companies whose interests are directly opposed to the interests of their customers.
People want self checkout to be less shit, which it easily could be. In Australia I didn’t even have to put things in the bagging area, just scan them. It made the whole process so much smoother.
See, that sort of thing is why I hate supermarket self-checkout. Other places it can be fine, but unless I’m doing the old ‘ten items or less’ thing and it’s an off-peak time, there’s a big line at the self-checkout. It’s a toss-up whether self-checkout or going to one of the two checkout lanes they have open with people on them is faster at this point, which basically means I’m subsidizing the company by doing what an employee could do more efficiently and everything would be a lot faster if they just opened up more human lanes.
You think they’re going to spend more money on the biggest money sink in a business, humans? They’ll do away with self checkout and not increase their cashier count, maybe even decrease it, because if they get rid it of it, it’s a cost saving move, not a customer satisfaction one.
If you want to talk about shitty robots, grocery stores have shitty robots. The thing can only wander around and look for spills and stuff, and then it just beeps and an employee has to come clean it up.
Basically they automated the assistant manager position.
The BBC article that this article is a bizarre summary of is far better (the Gizmodo article even links directly to the BBC article). It give a far better overview of the issues; the main crux is they cost most than anticipated through both theft and cost of the machines themselves. The consumer’s disliking it is a less point and more naunced essentially “customer’s want the technology to work but it isn’t” which is also what you’ve said.
Personally I preferred the self checkouts because I don’t want to interact with someone, but th they fail so much (because of the weighing which is to stop me being a supposed thieving scumbag, not to benefit me) and you end up standing around waving at a random stranger to come and fix the machine awkwardly while a massive queue waits impatiently for a machine. I’ve recently switched back to the manned checkouts for bigger shopping trips.
Same when I was living in Spain. It was so quick and easy, I almost never needed assistance. There was a noticeable difference when ingot back to the States.
Ah yes, the ‘Nightmare’ that a clear majority of people prefer.
This is yet more ‘wahhhh shoplifting’ bullshit from companies whose interests are directly opposed to the interests of their customers.
People want self checkout to be less shit, which it easily could be. In Australia I didn’t even have to put things in the bagging area, just scan them. It made the whole process so much smoother.
See, that sort of thing is why I hate supermarket self-checkout. Other places it can be fine, but unless I’m doing the old ‘ten items or less’ thing and it’s an off-peak time, there’s a big line at the self-checkout. It’s a toss-up whether self-checkout or going to one of the two checkout lanes they have open with people on them is faster at this point, which basically means I’m subsidizing the company by doing what an employee could do more efficiently and everything would be a lot faster if they just opened up more human lanes.
You think they’re going to spend more money on the biggest money sink in a business, humans? They’ll do away with self checkout and not increase their cashier count, maybe even decrease it, because if they get rid it of it, it’s a cost saving move, not a customer satisfaction one.
I’m sure you’re right. Anything to save money and increase revenue.
You’re always subsidizing a company by shopping there though right?
I usually find that the self checkout line moves faster, but choosing a line had always been a guessing game.
I need to buy groceries.
I don’t need to support replacing humans with shitty robots.
If you want to talk about shitty robots, grocery stores have shitty robots. The thing can only wander around and look for spills and stuff, and then it just beeps and an employee has to come clean it up.
Basically they automated the assistant manager position.
The BBC article that this article is a bizarre summary of is far better (the Gizmodo article even links directly to the BBC article). It give a far better overview of the issues; the main crux is they cost most than anticipated through both theft and cost of the machines themselves. The consumer’s disliking it is a less point and more naunced essentially “customer’s want the technology to work but it isn’t” which is also what you’ve said.
https://www.bbc.com/worklife/article/20240111-it-hasnt-delivered-the-spectacular-failure-of-self-checkout-technology
Personally I preferred the self checkouts because I don’t want to interact with someone, but th they fail so much (because of the weighing which is to stop me being a supposed thieving scumbag, not to benefit me) and you end up standing around waving at a random stranger to come and fix the machine awkwardly while a massive queue waits impatiently for a machine. I’ve recently switched back to the manned checkouts for bigger shopping trips.
Same when I was living in Spain. It was so quick and easy, I almost never needed assistance. There was a noticeable difference when ingot back to the States.