• pitninja@lemmy.pit.ninja
    link
    fedilink
    English
    arrow-up
    9
    ·
    1 year ago

    Yeah, I would really like to see them either stop doing that or make it very clear in their email that you should only respond if you know the answer to the question.

    • db2
      link
      fedilink
      arrow-up
      7
      ·
      1 year ago

      The email does say that, people do it anyway.

      • pitninja@lemmy.pit.ninja
        link
        fedilink
        English
        arrow-up
        2
        ·
        1 year ago

        Ah, I’ll be honest, I don’t actually read these emails closely often, but you’re right. Looking now through my inbox archive, I see that Amazon added an “I don’t know the answer” link in their email sometime between April and May of 2019. It looks like initially they had the text somewhat smaller for the “I don’t know the answer” link, but they seem to have increased the text size to match the “Answer/Respond to this question” link sometime between February and March 2020. At any rate, those emails were going out for many years before 2019 without an “I don’t know…” link and I think they could still probably make it clearer to people what they’re actually doing by posting “I don’t know” as an answer.