I submitted the appeal form, but this is incredibly frustrating. I received an email from my financial advisor who cc’d his assistant. I hit reply all and got my account suspended immediately.

I put up with a lot of missing features because I like the product, but this is insane.

Edit: I’m also blocked from my calendar and I’m traveling

Update: it looks like I was banned for my display name on that alias. I didn’t know what it was for, so I put “from outlook”. I still don’t have access to my account, I’m guessing because their support is on European time and I’m in US time. So it’s a matter of getting an email message and waiting 12 hours for a reply and hoping they got yours before they went home.

Update day 3: finally reinstated

  • cygnus@lemmy.caEnglish
    23·
    3 months ago

    That seems odd. I’ve replied all to more than two people on many occasions.

      • akilou@sh.itjust.worksEnglish
        201·
        3 months ago

        I feel like you’re missing sufficient evidence to establish causality. I get that the timing is coincidental but you should be more open to other factors. I hope you were professional when reaching out to Proton support

        • RagingHungryPanda@lemm.eeOPEnglish
          7·
          3 months ago

          I hit the send button and got a red banner message saying my account has been suspended for spam and that it’s not intended to be used for sending out mass messages.

          I was reasonable with the support message. I know it has nothing to do with them :)

          • wagoner@infosec.pubEnglish
            9·
            3 months ago

            This makes no sense. You definitely need to follow up with support to find out what happened.

          • Scolding7300@lemmy.worldEnglish
            3·
            3 months ago

            Maybe that was the moment it checked for authentication at which point it saw you were suspended. So probably nothing to do with clicking reply all

          • resonate6279@lemmy.worldEnglish
            2·
            3 months ago

            Once a quarter I have to send out eeveral emails to a list of about 40 people to scheduling, been doing this for a year with no issues.

  • Dark Arc@social.packetloss.ggEnglish
    101·
    3 months ago

    Might want to check your sent mail to see what all is in there … Maybe your account got hacked and used to send spam (?)

  • RagingHungryPanda@lemm.eeOPEnglish
    3·
    3 months ago

    That is a good idea, but unfortunately I’m completely locked out

    Edit: I thought I was replying to a comment to check my sent mail. Oh, I replied from the android drop-down menu with Sync. I should let the dev know.

  • Swarfega@lemm.eeEnglish
    2·
    3 months ago

    I doubt that’s the issue. You need to contact them to find out what the issue is

  • cheddar@programming.devEnglish
    1·
    3 months ago

    After doesn’t mean because of. See if your default calendar has events from your Proton calendar, at least for me that is how sync works on my Android phone.