I submitted the appeal form, but this is incredibly frustrating. I received an email from my financial advisor who cc’d his assistant. I hit reply all and got my account suspended immediately.
I put up with a lot of missing features because I like the product, but this is insane.
Edit: I’m also blocked from my calendar and I’m traveling
Update: it looks like I was banned for my display name on that alias. I didn’t know what it was for, so I put “from outlook”. I still don’t have access to my account, I’m guessing because their support is on European time and I’m in US time. So it’s a matter of getting an email message and waiting 12 hours for a reply and hoping they got yours before they went home.
Update day 3: finally reinstated
That seems odd. I’ve replied all to more than two people on many occasions.
The only thing I can think is that I did it in the web interface and I’m abroad? No idea.
I feel like you’re missing sufficient evidence to establish causality. I get that the timing is coincidental but you should be more open to other factors. I hope you were professional when reaching out to Proton support
I hit the send button and got a red banner message saying my account has been suspended for spam and that it’s not intended to be used for sending out mass messages.
I was reasonable with the support message. I know it has nothing to do with them :)
This makes no sense. You definitely need to follow up with support to find out what happened.
Maybe that was the moment it checked for authentication at which point it saw you were suspended. So probably nothing to do with clicking reply all
Once a quarter I have to send out eeveral emails to a list of about 40 people to scheduling, been doing this for a year with no issues.
I reply to 5-7 people several times/day.