I submitted the appeal form, but this is incredibly frustrating. I received an email from my financial advisor who cc’d his assistant. I hit reply all and got my account suspended immediately.

I put up with a lot of missing features because I like the product, but this is insane.

Edit: I’m also blocked from my calendar and I’m traveling

Update: it looks like I was banned for my display name on that alias. I didn’t know what it was for, so I put “from outlook”. I still don’t have access to my account, I’m guessing because their support is on European time and I’m in US time. So it’s a matter of getting an email message and waiting 12 hours for a reply and hoping they got yours before they went home.

Update day 3: finally reinstated

    • akilou@sh.itjust.worksEnglish
      201·
      3 months ago

      I feel like you’re missing sufficient evidence to establish causality. I get that the timing is coincidental but you should be more open to other factors. I hope you were professional when reaching out to Proton support

      • RagingHungryPanda@lemm.eeOPEnglish
        7·
        3 months ago

        I hit the send button and got a red banner message saying my account has been suspended for spam and that it’s not intended to be used for sending out mass messages.

        I was reasonable with the support message. I know it has nothing to do with them :)

        • wagoner@infosec.pubEnglish
          9·
          3 months ago

          This makes no sense. You definitely need to follow up with support to find out what happened.

        • Scolding7300@lemmy.worldEnglish
          3·
          3 months ago

          Maybe that was the moment it checked for authentication at which point it saw you were suspended. So probably nothing to do with clicking reply all

        • resonate6279@lemmy.worldEnglish
          2·
          3 months ago

          Once a quarter I have to send out eeveral emails to a list of about 40 people to scheduling, been doing this for a year with no issues.