As someone who used to be a Doordash driver, I had the opposite experience. I got angry texts because the food I delivered was cold (I received it at nearly room temperature and immediately put it in a quality thermal bag). It’s not too uncommon to be banned as a driver for reasons beyond your control.

One time I got a deactivation warning for attempting to complete an order in a flooded area. It was already an hour late because everyone else was accepting and dropping the order. I got punished for actually trying.