

He lost me at that part, too.
Okay, Valve has a DRM API, their client doesn’t support old operating systems, and they hook system APIs in dumb ways. The first and last points—sure, that I agree with. Not indefinitely supporting EOL operating systems, I don’t, but whatever.
But to then go on and recommend Epic Games Store and Microsoft Game Pass? Buddy, you’re deranged.
EGS is consumer hostile and a side project for a company whose main revenue comes from Fortnite and Unreal Engine. Steam is a side project-turned-cash-cow for a former game development studio and makes up 99% of their revenue. If either of these is going to be shuttered and end up as a waste of my hypothetical money with nothing to show for it, it ain’t going to be Steam.
And then Game Pass… If you’re resigned to being a pessimist and accepting that you’ll never own anything, fine. That’s your choice. But to recommend it to others as a better alternative to Steam? Steam has its problems, but it’s not vendor-locked to its own operating system or a recurring monthly subscription. And if a game gets delisted, you at least still get to keep it on Steam.
Karen demands to talk to the manager, while adding fuel to the fire.