• asdfasdfasdf@lemmy.world
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    9 months ago

    The flaw here is that the bots absolutely cannot do these human jobs, even right now. CEOs think they can / want them do, but that’s only because they’re greedy imbeciles.

    I spent a loooong time trying to contact a human at my bank since I need to do my taxes and the form they sent me didn’t have the info I needed. I looked online and it also wasn’t there.

    Their stupid AI bot could tell me basic info about where to find tax forms on their site, but when I said the one they sent me was wrong, it just kept repeating where to find the form.

    It wasted hours of my life. Fuck these people.

    There honestly should be a federal law saying businesses are required to put you in touch with a human if you ask them to. Taxes are required and I needed that info.

    • wahming@monyet.cc
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      9 months ago

      Every AI chat bot I’ve ever encountered had the ability to put you in touch with a human if you asked for it, even if it’s not a listed option. Granted, that’s a sample size of a few dozen out of millions.

      • asdfasdfasdf@lemmy.world
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        9 months ago

        Not this one. Both the chat not and their automated phone tree / bot would not put me in touch with any people, even after saying “representative” or pressing 0.