I’m a millennial, and I will abandon my basket 99% of the time when there’s not a staffed cashier lane available, especially if I’m trying to buy more than 2 items.
I actually tried to use the self-checkout at the airport recently when I was buying a single bottle of water, and the cashier jumped in almost immediately to assist anyway. I forget exactly what happened, but it was definitely overly complicated compared to the staffed checkout that I used at the same shop the previous time I flew through that airport.
I’m a millennial, and I will abandon my basket 99% of the time when there’s not a staffed cashier lane available, especially if I’m trying to buy more than 2 items.
I actually tried to use the self-checkout at the airport recently when I was buying a single bottle of water, and the cashier jumped in almost immediately to assist anyway. I forget exactly what happened, but it was definitely overly complicated compared to the staffed checkout that I used at the same shop the previous time I flew through that airport.