This is the best summary I could come up with:

Announced during the AWS re: Invent event, Amazon Transcribe can now recognize more spoken languages and spin up a call transcription.

The Verge reached out to AWS for information on previous accuracy and which foundation models it used for Amazon Transcribe.

With better language recognition, AWS said advances with Amazon Transcribe also bleed into better accuracy with its Call Analytics platform, which its contact center customers often use.

Amazon Transcribe Call Analytics, now also powered by generative AI models, summarizes interactions between an agent and a customer.

AWS said this cuts down on after-call work creating reports, and managers can quickly read information without needing to go through the entire transcript.

AWS added Content Generation, which will write titles or email subject lines to thematically connect recommendation lists.

The original article contains 369 words, the summary contains 128 words. Saved 65%. I’m a bot and I’m open source!