Well when you try to run a service that is by definition unprofitable, “like a business,” the only way to hit the financial metrics is to cut salary and headcount. This obviously leads to shitty service. That said in states like New York and Illinois the DMV is actually pretty well run, though the number of locations and hours of operation leaves something to be desired.
Idk man, have you ever seen how poorly run government businesses like the DMV are?
Well when you try to run a service that is by definition unprofitable, “like a business,” the only way to hit the financial metrics is to cut salary and headcount. This obviously leads to shitty service. That said in states like New York and Illinois the DMV is actually pretty well run, though the number of locations and hours of operation leaves something to be desired.