Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

Business owner ‘hires’ ChatGPT for customer service, then fires the humans::Experts divided on whether a new wave of call centre automation will make for better jobs for people, or merely throw millions out of work

  • DudeDudenson@lemmings.worldEnglish
    14·
    9 months ago

    I’ve worked in a call center for 3 years and I can tell you hating your employees is an industry culture thing

    • Echo Dot@feddit.ukEnglish
      3·
      9 months ago

      As is a great deal of corporate nepotism.

      A lot of the managers come from their own middle management layer employee stock who have absolutely no idea how the technical aspects of the product work, so inevitably you end up with the lazy leading the blind.