Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
Once had a user manually change their ticket to Priority 1, which we used to indicate dozens of people/everyone down, because their M key only worked half the time they pressed it.
So you purposely refuse to do your job, don’t treat employees fairly and by the order the request was received purely out of spite, and you think that’s a virtue?
Embellishing the priority of a ticket isn’t being fair and is an attempt to alter the order of requests… gotta play by the rules if you want the rules to be upheld.
You don’t have to give them priority for playing up the urgency, but they suggested actively pushing the ticket to the back out of spite and avoiding the ticket when they have nothing else to do.
Which is fucking childish. Do your damn job.
It really does depend on how often they do it though. If it’s once or twice then I don’t really care, but if they do it all the flipping time then they need to learn.
It’s actually inefficient from a time keeping point for them to continuously do that and for me to continuously have to alter ticket statuses back for tickets that are actively in progress, but are waiting for an engineer or a part to become available.
Them changing the status every 5 minutes actually makes more work for me and doesn’t speed the ticket up at all.
Important urgent cc all directors to make sure you do what I want
I forgot to tell you we have a new starter they started last month. Drop everything and sort it out!
. Yeah respect is mutual I’ll stay late to help you but the moment it comes across as passive aggressive or you dictate my team’s allocation is the moment you go down the list a bit.