• jeffw@lemmy.worldOP
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    1 year ago

    If I return it, I’m afraid they’ll claim I pulled some shady shit, since it’s clearly not a new product.

    • LazaroFilm@lemmy.world
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      1 year ago

      Try it if they complain pull a Karen and speak with the manager. If they refuse escalate to corporate complain. This should not happen.

      • Kerrigor@kbin.social
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        1 year ago

        This happens all the time. They tried to pull it on me in store like a decade ago, and then just last week I was in a store where they tried to pull it on some dad that was there buying a console for his kids.

        If you complain, they WILL fight it and say that it’s still new.

      • Corkyskog@sh.itjust.works
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        1 year ago

        This is normally good advice, but usually “the manager” is the only person in the store at a gamestop. The best way to get a refund is to waste their time and don’t let any other customers check out. Eventually they will give in, but you need patience and possibly to deal with angry people behind you.

        If you want to be a real d-bag you down sell every game another customer picks up, as well…

      • jeffw@lemmy.worldOP
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        1 year ago

        Escalated it and nothing really came of it. Nobody could help, really.

        • LazaroFilm@lemmy.world
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          1 year ago

          So they wouldn’t let you return it? Call your local press. Make not serving you more annoying than giving you a refund.

        • Potatos_are_not_friends@lemmy.world
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          1 year ago

          Charge back. Stop bending over.

          You know you have more power than they do, right?

          Don’t let a company walk over you.

          You’re not being a Karen for calling out their bad practices. Some company tried to rip you off by selling a used game new. They WANT you to give up.

    • CarbonatedPastaSauce@lemmy.world
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      1 year ago

      Bruh, stand up for yourself. If they claim that, you point at the box you just posted a picture of and go “No, this is what you sent me, and it isn’t new. I ordered a NEW game, not a Gamestop open box special.”

      If they really won’t budge THEN you do a chargeback as others are advising, but that shouldn’t be your first response.

      • Fades@lemmy.world
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        1 year ago

        They will 100% budge, OP just doesn’t actually care enough to solve the problem lmao

        • jeffw@lemmy.worldOP
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          1 year ago

          Not sure why you’re all over this thread insulting me? As I said elsewhere, I already tried to call and return it and they didn’t buy my story over the phone

          • Potatos_are_not_friends@lemmy.world
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            1 year ago

            Look man. If you ever work customer service, you’re getting paid pennies and you just want whoever is taking to you to hang up.

            That’s what this person was doing to you.

            Don’t be rude… they’re just doing their job, only at a bare minimum.

            • jeffw@lemmy.worldOP
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              1 year ago

              I’ve worked customer service jobs, not sure what your comment means. Ofc I’m not gonna be rude to the random GameStop employee on the phone?

                • jeffw@lemmy.worldOP
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                  1 year ago

                  I’m sorry, I think something I said must have been misinterpreted? Am I not supposed to reply to people in my post lol? People told me to call them, so I told people that I already called them. Do you have any other suggestions?

    • hypelightfly@kbin.social
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      1 year ago

      Just do a charge back worst case, you won’t be able to buy anything from them again. Not really a loss and generally doesn’t happen anyway.

      • Riven@lemmy.dbzer0.com
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        1 year ago

        A charge back just means he can’t use his cads to buy from them. He can always just use cash anyways. Not a big lose.

        • hypelightfly@kbin.social
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          1 year ago

          Yes, I know. In this case though it appears to be an online transaction not in store so no cash isn’t an option. That said, as I pointed out, generally even that won’t be the case most of the time. It’s just the worst case.

        • Corkyskog@sh.itjust.works
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          1 year ago

          It doesn’t even necessarily mean that. I have had to charge back 5 times, and only one of them refuse credit card now.

        • Potatos_are_not_friends@lemmy.world
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          1 year ago

          “oh no I can’t buy anything from the company that just tried to rip me off! Which of the 10 other companies can I now go to to buy video games?”

    • dan1101@lemm.ee
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      1 year ago

      Likely not, you wouldn’t have anywhere to get that labeling other than them selling it to you. You can always call them first and tell them what happened, get return authorization. They should be willing to accept a return on a new product that doesn’t come in the original packaging. In fact with Gamestop if you have a local store they might accept the return there, I would think a store employee would be more sympathetic.

    • Bongles@lemm.ee
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      1 year ago

      Like what? It’s in their box, with their sticker that says the games name, “new”, and has a barcode. What do you think they’re going to accuse you of?