misk to Technology@lemmy.worldEnglish · 23 hours agoBrother denies using firmware updates to brick printers with third-party inkarstechnica.comexternal-linkmessage-square35fedilinkarrow-up1397arrow-down15cross-posted to: hardware@lemmy.worldhackernews@lemmy.bestiver.se
arrow-up1392arrow-down1external-linkBrother denies using firmware updates to brick printers with third-party inkarstechnica.commisk to Technology@lemmy.worldEnglish · 23 hours agomessage-square35fedilinkcross-posted to: hardware@lemmy.worldhackernews@lemmy.bestiver.se
minus-squareLastYearsIrritantlinkfedilinkEnglisharrow-up6arrow-down1·9 hours agoCustomer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them. Asking policy questions or anything at this level would likely get no useful info.
minus-squareayyy@sh.itjust.workslinkfedilinkEnglisharrow-up1·1 hour agoOnly if the customer service is unempowered garbage.
Customer service reps have almost the same information that a customer would have. The only difference is they have a few more tools available to them.
Asking policy questions or anything at this level would likely get no useful info.
Only if the customer service is unempowered garbage.