misk to Technology@lemmy.worldEnglish · 14 hours agoBrother denies using firmware updates to brick printers with third-party inkarstechnica.comexternal-linkmessage-square21fedilinkarrow-up1294arrow-down12cross-posted to: hardware@lemmy.worldhackernews@lemmy.bestiver.se
arrow-up1292arrow-down1external-linkBrother denies using firmware updates to brick printers with third-party inkarstechnica.commisk to Technology@lemmy.worldEnglish · 14 hours agomessage-square21fedilinkcross-posted to: hardware@lemmy.worldhackernews@lemmy.bestiver.se
minus-squareBlue_Morpho@lemmy.worldlinkfedilinkEnglisharrow-up30·13 hours agoWhich is weird because one of Rossman’s sources claimed that they were on the phone with Brother, asked how to do manual registration, and were told it couldn’t be done unless a genuine Brother toner cartridge was installed.
minus-squarebane_killgrind@slrpnk.netlinkfedilinkEnglisharrow-up6·8 hours agoMaybe support agent was being lazy, or ignorant. The portal the agents use should be able to bring up internal info via keywords like “colour registration”
minus-squarecatloaf@lemm.eelinkfedilinkEnglisharrow-up22arrow-down2·13 hours agoThat person was just plain wrong. The same source showed the manual registration sheets under their reddit post.
Which is weird because one of Rossman’s sources claimed that they were on the phone with Brother, asked how to do manual registration, and were told it couldn’t be done unless a genuine Brother toner cartridge was installed.
Maybe support agent was being lazy, or ignorant.
The portal the agents use should be able to bring up internal info via keywords like “colour registration”
That person was just plain wrong. The same source showed the manual registration sheets under their reddit post.