Messages are nearly always better IMO because they don’t demand my immediate and undivided attention, the exception being an emergency or similar, which would warrant that.
A phone call means I have to stop whatever I’m currently doing, at a potentially inconvenient time, to deal with it whilst also having no idea how long the call will be. Messages can be dealt with whenever you’re actually free to deal with them.
Plus when you’re dealing with companies or the government, phone calls don’t give you a record of what was discussed, messages/emails do
Messages are nearly always better IMO because they don’t demand my immediate and undivided attention, the exception being an emergency or similar, which would warrant that.
A phone call means I have to stop whatever I’m currently doing, at a potentially inconvenient time, to deal with it whilst also having no idea how long the call will be. Messages can be dealt with whenever you’re actually free to deal with them.
Plus when you’re dealing with companies or the government, phone calls don’t give you a record of what was discussed, messages/emails do