I looked into fixing it and it’ll cost almost $300. I refuse to spend any money to fix a stupid Samsung. So, my wife wants a new refrigerator made by an actual reputable appliance company, but I don’t want to spend $3000. So we just live without ice, and I anticipate this will be our life until the refrigerator stops working completely.
The “Ice Master” ice maker in my Samsung RF28K9380SR broke about a year after I bought it. I removed the moving parts of the ice maker component and just left it that way. There’s constant ice buildup on the remaining cooling rod, but I can easily defrost that with a steam wand twice a year.
We got a countertop ice maker to make the ice and then store it in the tray where the ice used to go. Not ideal, but it works. Needless to say, I won’t be buying a Samsung fridge again.
Every person that has replied here says they break in a year. I just want to point out what a terrible company they are to sell appliances that last a year.