The first point of contact is the AI-powered online virtual assistant, which asks what it can help me with but has, thus far, never been able to actually help.
This has been every one of the few interactions I have had with AI that involved a need for a factual answer Something that is like an answer, but actually wrong, and more of a waste of time than figuring it out through regular steps.
A bank tried this a few years back. Sunk who knows how much money into selling it to the customers. Gave it a name, created a persona for it, develop an image and face and plastered it wherever they could find a place to advertise it.
It was such a horrible failure the bank was quick to revert it they went back to an automated menu with chopped wording sounding as if it was made in the 90’s.
Priceless.
Because there is no profit in servicing customers. They have your money, and the longer it takes for you to access it the more it makes for them.
Welcome to the future…
https://www.wikihow.com/Talk-to-a-Human-when-Calling-a-Business
I’d try pressing numbers on the phone and mumbling and singing indistinguishable things into the microphone. That’s the old way of getting connected to a human.
I’ve also tried telling the chatbot I’m God, and I command it to do as I say. Or 20 cute kittens will die if it doesn’t comply. Sadly (and I still don’t know why) that did not work.
