More than half a million UniSuper fund members went a week with no access to their superannuation accounts after a “one-of-a-kind” Google Cloud “misconfiguration” led to the financial services provider’s private cloud account being deleted, Google and UniSuper have revealed.
The most surprising thing here is they got in contact with a human in Google cloud to resolve the issue.
Imagine this happens to some random personal account… It’d probably be gone for good.
There were several months with people complaining their data was getting deleted and Google just ignored the whole thing until it blew up on hacker news.
It’s easier when you’ve got $146BN moving through you.
You just know the IT guy who restored it was like, “Y’ALL REAL QUIET WITH THAT ‘WHAT DO YOU EVEN DO HERE’ SHIT.”
This is the best summary I could come up with:
More than half a million UniSuper fund members went a week with no access to their superannuation accounts after a “one-of-a-kind” Google Cloud “misconfiguration” led to the financial services provider’s private cloud account being deleted, Google and UniSuper have revealed.
Services began being restored for UniSuper customers on Thursday, more than a week after the system went offline.
Investment account balances would reflect last week’s figures and UniSuper said those would be updated as quickly as possible.
In an extraordinary joint statement from Chun and the global CEO for Google Cloud, Thomas Kurian, the pair apologised to members for the outage, and said it had been “extremely frustrating and disappointing”.
“These backups have minimised data loss, and significantly improved the ability of UniSuper and Google Cloud to complete the restoration,” the pair said.
“Restoring UniSuper’s Private Cloud instance has called for an incredible amount of focus, effort, and partnership between our teams to enable an extensive recovery of all the core systems.
The original article contains 412 words, the summary contains 162 words. Saved 61%. I’m a bot and I’m open source!
Clouds… clouds everywhere…
