I have an Apple TV (4k 2nd) that I use to play Spotifty on my HomePod. But every few songs (I cannot seem to find a pattern to it) it goes silent. It is not buffering, you can see the music is still playing. If I play on my iphone, ipad, or Macbook and air play to the homepod it does not seem to happen, just the Apple TV. I just tried reinstalling the Spotify app and it is still happening.

Has anyone had experience fixing this? Or have ideas for a remedy?

  • Jesus@lemmy.world
    1·
    9 months ago

    Question is, is it the home pod’s connection to the ATV, a bug in the Spotify ATV app, or a bug with the ATV itself.

    This is what I would check:

    • play music on a different music app to see if the problem still occurs
    • play music on the Spotify app, but through the TV’s speakers.

    If it looks like Spotify’s app is the problem, then you’ll need to file a bug report with them. If it looks like the AppleTV is pausing any music to the home pod, I would factory reset the HomePod by holding down on the top button for 10 seconds. If it looks the like AppleTV is pausing any music to any audio source, I would restart and or factory reset the AppleTV.

    • nocturneOP
      1·
      9 months ago

      I have spent the day in chat with Spotify, it appears uninstalling the app, shutting down my entire network, & my Apple TV, then reinstalling the app might just have worked. Now to see if it still works once I reconnect my 4x4 matrix.

      • nocturneOP
        1·
        9 months ago

        7 hours with chat, and two factory resets on the Apple TV and I am no closer to getting it to work.

          • nocturneOP
            1·
            9 months ago

            Same thing happens through the TV. Spent another 3 hours in chat again today. Supposedly they are going to email me for further support.

            • Jesus@lemmy.world
              1·
              9 months ago

              That’s good, at least you now know it’s the app or the Apple TV OS. The HomePods are good.

              Have you tried playing Apple Music, Pandora, Prime Music, etc? Does the same thing happen? With another music app? If not, I’d chalky this up to a Spotify bug, and I’d ask them how to file a bug report.

              • nocturneOP
                1·
                9 months ago

                Yeah, I played Apple Music for hours with no issue. Apparently Spotify knows this is an issue (it is a known issue on Android), but only one of the 20+ different reps I spoke with yesterday said this and then today one said it absolutely was not.