I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)

Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.

Have you ever lost it with a rep? What happened? and did it ever help push things along?

  • nocturne
    10·
    1 month ago

    Yes. There was a new streaming service that I signed up for. I used an email alias and the confirmation email never arrived. They had no way to change my email address or activate my account except for me clicking the link in my email.

    After a month my free trial expired (without me ever being able to log in), they added a second month of free trial while trying to activate my account. This went on for 5 months, finally the 6th month they did not give me another free month and I was charged. Still no solution for the situation. 7th month arrives and I get charged again. The 8th month I lost it. I knew most of the support and customer service reps at this point as I had talked with also all of them multiple times a week for months. But with no solution in sight and being charged for multiple times months I finally lost it on one of the CSRs. Surprisingly while I was on the phone with them they were able to cancel my account and issue a refund.

    • bitchkat@lemmy.worldEnglish
      2·
      1 month ago

      The worst thing in your story is that you apparently have to give them payment info before you have an active account.

      • nocturne
        1·
        1 month ago

        Yeah it was part of the, “get a month free thing.” I had to do that with peacock as well. I am sure I did with hbomax and Hulu too

          • nocturne
            1·
            1 month ago

            There was only one plan at the time. This streaming service had literally just started. Selecting the plan and everything was all part of the sign up process.

            • bitchkat@lemmy.worldEnglish
              1·
              1 month ago

              Yes and I’m saying that part shouldn’t be done until you’ve verified the email address.