How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages
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Aware uses AI to analyze companies' employee messages across Slack, Microsoft Teams, Zoom and other communications services.

Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages::Aware uses AI to analyze companies’ employee messages across Slack, Microsoft Teams, Zoom and other communications services.

  • Ghostalmedia@lemmy.worldEnglish
    6·
    7 months ago

    The compliance piece of this is a key call out.

    I work for a large company that people contract for compliance with privacy and security laws. A lot of this AI is used to crawl unstructured data (emails, messages, documents) for PII that needs to be tracked and or removed. Ironically, the big push to protect consumer privacy has created workplaces where employees have very little privacy.

    I wonder if we need a legislation that lets employees have some sort of corporate snap chat. Companies can’t spy or key log it, and messages self destruct after a period of time so companies can comply with privacy laws.

    • wizardbeard@lemmy.dbzer0.comEnglish
      1·
      7 months ago

      Edit: the deleted comment was talking about how this has legal compliance implications, effectively that companies have to do this.

      Thank you for highlighting this, I was struggling myself on how to word a message like this.

      I work tech in a heavily regulated type of business, and have been neck deep in work on things with legal compliance considerations lately.

      The issue with your “corporate snap chat” idea is that it would inevitably be used to share information relevant to potential legal proceedings.

      Any space like that needs to be out of the business’s control and view to provide a legal air gap for any responsibility. Businesses would prefer their employees do that shit where they can safely argue no control or responsibility over it.