Her phone is having two issues:
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Texts from other phones are received several hours after they were sent when she’s away from home, texts that she sends always go through instantly. If she’s at home, she always gets texts instantly.
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Her phone keeps coming up as “offline” on some other phones.
As I stated in the title, I’m not familiar with phones, so I have no idea where to even start with this. I have done nothing more than a google search that didn’t give me any results relevant to the issues.
I’m not actually sure if her phone has WiFi calling/texting. Her phone doesn’t say anything about using WiFi for calling/texting and texts/calls still go through even if both WiFi and data are off.
Her phone service is through Tracphone.