I didn’t see it on the article, but I would expect that returns/replacements for broken, defective, or misleading items will still be free. I’m guessing the problem is people using free returns when buyers remorse kicks in.
I wouldn’t count on it. I have already had to pay return shipping on several items this year from Amazon that arrived either broken or were the wrong version of the item (seller error). These items were “Fulfilled by Seller” items, which means the seller shipped them instead of an Amazon warehouse. There was no way for me to know they would charge me return shipping if the item was broken or incorrect.
Upon setting up the return on Amazon, I then learn I must pay for shipping even though the issue was not my fault. Some of the items I just had to eat the loss on because shipping is expensive as hell for individuals. I was surprised Amazon allowed companies to get away with this. But now I know why.
From my experience selling on Amazon, I can tell you that Amazon would 100% refund you and side with you over the seller. Amazon sellers aren’t allowed to do what you are describing at all. I moved to selling on eBay more because there were a million returns on Amazon, and you were obligated to process all of them.
If that’s the case, I imagine they’ll suddenly see an uptick of destroyed merchandise coming back. Seems counterproductive because then there’s no way to resell it.
I didn’t see it on the article, but I would expect that returns/replacements for broken, defective, or misleading items will still be free. I’m guessing the problem is people using free returns when buyers remorse kicks in.
I wouldn’t count on it. I have already had to pay return shipping on several items this year from Amazon that arrived either broken or were the wrong version of the item (seller error). These items were “Fulfilled by Seller” items, which means the seller shipped them instead of an Amazon warehouse. There was no way for me to know they would charge me return shipping if the item was broken or incorrect.
Upon setting up the return on Amazon, I then learn I must pay for shipping even though the issue was not my fault. Some of the items I just had to eat the loss on because shipping is expensive as hell for individuals. I was surprised Amazon allowed companies to get away with this. But now I know why.
From my experience selling on Amazon, I can tell you that Amazon would 100% refund you and side with you over the seller. Amazon sellers aren’t allowed to do what you are describing at all. I moved to selling on eBay more because there were a million returns on Amazon, and you were obligated to process all of them.
If that’s the case, I imagine they’ll suddenly see an uptick of destroyed merchandise coming back. Seems counterproductive because then there’s no way to resell it.