“For far too long, the lion’s share of the benefits from our increased efficiency has gone to the top, sidelining those who are at the very heart of this production. It’s time to level the playing field, ensuring that our workers directly benefit from these advancements by offering them improved working conditions and an enhanced quality of life.”
I’m in a similarly tricky position: customer service/repair. The workload will never end for us as long as people have problems with things, which they always will. In order to tackle the workload normally, we do tend to overstaff and then offer voluntary time off of the day is slower than predicted. However, to keep that model and have a 32 hour work week, they would have to hire a lot more people. Now, I would love it if they could do that, but I don’t know if the powers that be want that. Furthermore, being customer service for a hated company in the USA means customers abuse you, or at least try to, regularly. The turnover rate is high because many people can’t handle the abuse.