According to local news site Monitor, one of the affected aircraft has been grounded since 11 January, awaiting engine-related obligations. The fix could potentially take 12–14 weeks.

The second aircraft was reportedly grounded after an inspection found cracks on engine blades, requiring maintenance.

Uganda Airlines only launched the Gatwick route on 18 May 2025, using the Airbus A330-800neo. The airline was the first carrier to operate the A330-800neo into Gatwick.

It was operated as a four-times weekly service on Sunday, Tuesday, Wednesday, and Friday.