• 7fb2adfb45bafcc01c80@lemmy.world
    link
    fedilink
    English
    arrow-up
    33
    ·
    4 days ago

    To me, I feel like this is a problem perpetuated by management. I see it on the system administration side as well – they don’t care if people understand why a tool works; they just want someone who can run it. If there’s no free thought the people are interchangeable and easily replaced.

    I often see it farmed out to vendors when actual thought is required, and it’s maddening.

    • icmpecho@lemmy.ml
      link
      fedilink
      English
      arrow-up
      5
      ·
      4 days ago

      i always found this to be upsetting as an IT tech at a former company - when a network or server had an issue and i was sent to resolve it, it was a “just reboot it” fix, which never kept the problem from recurring and bringing the server down at 07:00 the next Monday.

      the limitations on the questions i could ask hurt that SLA more than any network switch’s memory leak ever did, and i felt as if my expertise meant nothing as a result.