It’s definitely not a literal rule that says do whatever a customer wants, but I think of it as a motivational concept to encourage employees to give customers what they want whenever possible, and if they want something you can’t give them, act sympathetic to them as if they’re right.
![[BigFootJustice] Read Again](https://lemmy.world/pictrs/image/6d943d7a-6436-4709-8a3b-f3389ef3787f.png){kind=link}
Obligitory:
This phrase doesn’t mean what everyone thinks it means. “The customer” != you, “the customer” refers to the market as a whole.
As in if I run Bob’s Hat Emporium and I only sell red hats, and purple hats become the latest fashion, well I best goddamn stock some purple hats.
It doesn’t mean that you gets this scarf for free because you found it in the wrong section, Carol.
It’s definitely not a literal rule that says do whatever a customer wants, but I think of it as a motivational concept to encourage employees to give customers what they want whenever possible, and if they want something you can’t give them, act sympathetic to them as if they’re right.
The Lord’s work, right here.