Qualcomm said return rates for Snapdragon X-powered PCs are “within industry norm” after one of Intel’s co-CEOs claimed that retailers have been complaining about high return rates due to software compatibility issues.

“Our devices continue to have greater than 4+ stars across consumer reviews and our products have received numerous accolades across the industry including awards from Fast Company, TechRadar, and many consumer publications. Our device return rates are within industry norm,” a Qualcomm representative said in a statement to CRN on Friday.

The spokesperson added that Qualcomm “expects 30 percent to 50 percent of laptops to move to non-x86 platforms” in the next five years.