I cannot repair my washing machine without documentation. I have no idea how to use my multimeter to check the components. There are parts dealers for Beko in my area, but none of them have the service manual.

The parts shops all say go to the website for the manual as a flippant off-the-cuff answer. There are no service manuals on the Beko website – at least not for my model. The navigation of the Beko website does not even have a path to docs. And worse, my model is treated as non-existent by the website.

What would I do if I were a professional repair service? What is the official channel?

I am open to “piracy¹” but it would be a long shot to scour all the dark web for a manual for a specific washing machine. It’s not the type of content people have a strong interest in spreading/trading.

¹As RMS says, it’s not a just and appropriate term for it (but “sharing” is awkward too).

(update) Added frame from Youtube video t1XaUolbjLY which shows that service manuals exist for at least some Beko models. As we can see in the snapshot, Beko wants to restrict who is servicing their machines. (btw the video covers a very different model than mine).

I probably need to find the test mode for my machine, comparable to YT video cq_uSyghZC0.

new problem

The machine reached a new low. Now there actually is a problem with the water valve, it seems. When running a program, it pauses then the start button just blinks. (It previously started by pumping then at least filled the tub). So I followed this video from the 5m10s position. I do not get 220v on either valve. But certainly I can see that 220V is getting to the control panel. So 220v goes into the control panel, but does not make it out of the control panel leads where the water valve connects.

(edit) The water valves themselves are fine (I connected 220v directly to the water valves and water flows). I guess I should suspect the pump now. The pump was actually the very first task back when the machine worked. So I should not have even been looking at the water valves which only start after the initial pumping ends.

  • .Donuts@lemmy.world
    3·
    1 month ago

    Yeah, hard to find one. Finding the user manual seems easy, but the service manual seems non-existent. Probably because the manufacturer wants you to buy a new one.

    I did find this, if it helps (based on your link I assume you can read Dutch). But something tells me you are already beyond these steps:

    edit: their contact pages are giving 404’s, if I didn’t know any better I’d say they are scammers.

    I sent them an email from a throwaway to directly ask for the service manual, maybe that will work!

    • synesthesia@thebrainbin.orgOP
      1·
      1 month ago

      Thanks. I had to translate it. It’s a troubleshooting guide for some common issues, but not my issue. I have the user manual for my model which has a troubleshooting table but it is not useful here.

        • synesthesia@thebrainbin.orgOP
          1·
          1 month ago

          Thanks for the references. Looks dicey though. I thought maybe this archive might give docs that are close enough to my model, but I could not get past the CAPTCHA. It also looks like a lot of docs on that site are in a cryllic language. But I appreciate your effort nonetheless. If I seem to have no other option I might try to get around the CAPTCHA somehow.

          Youtube is also rough going. There seems to be an ocean of useless Beko review videos and not much on repairing. Youtube’s protectionism makes them quite hard to use lately but if I can get past the obsticles I might look for repair videos on machines other than Beko and see if any of them help well enough.

          There’s a point where it will be easier to toss the machine and get another but so far I’m trying to resist that.

          • celeste@kbin.earth
            2·
            1 month ago

            Good luck! I don’t blame you for not downloading from sketchy looking places.

            The youtube search problem is a shame. Five years ago i had trouble with my washing machine and found a video of a guy with the exact model and exact issue with agitation. Youtube used to be good for that.