0:00 fundamental emotional block of aggravation 1:50 apple’s statements with durability & repair-ability 6:49 apple’s repeated hardware failures & anti-consumerism 7:20 macbook pro a1226a12 gpu failures & anti-consumerism 8:41 macbook pro a1226a1260 hinge frame & “unibody” hardware failures 9:35 macbook power circuit failures & apple’s terrible “fix” 10:25 apple’s awareness of iphone 6 & 6+ hardware failure yet released anyway 10:50 louis’ personal favorite; macbook pro sends 52 volts to cpu & apple’s anti-consumerism 12:39 my personal favorite; macbook screen cable dies simply by virtue of dust existing 13:55 apple’s anti-consumerism & hardware failures with “flexgate” 15:35 these design flaws continue to this day 16:08 “we seek new ways to offer convenient access to safe, reliable, and secure repairs” 17:54 apple’s repair programs are mostly useless 19:00 apple closing the supply chain, hurting third party repair businesses 20:29 apple’s restrictive independent repair program 22:23 apple restricts manufacturer’s to not sell parts to third parties 24:54 apple’s repair documentation 25:32 apple certified training lol 26:06 apple’s failure with privacy & security 27:28 differences between multi trillion dollar corporation & small third party repair businesses reputation 28:09 apple’s failure with privacy & security 28:38 samsung’s failure with privacy & security, copying apple’s business practices 29:48 apple’s failure with privacy & security again 29:53 snicker snicker 29:55 apple’s failure with privacy & security 31:00 apple’s “rigorous, spotlight reliability testing” for their products 33:43 apple experiments with their customers, and why they don’t care about you 33:05 conclusion