• sc_griffith@awful.systems
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    7 months ago

    all this is framed as “driving sales” so let’s look at the concrete uses in the article

    Yum’s SuperApp, a mobile app for restaurant managers to track and manage operations—Park calls it “a coach in your pocket”—is testing a generative AI boost, he said. Team members can ask the app questions like “How should I set this oven temperature?” rather than turning to training materials or tapping through an app interface.

    a search function, for a manual, that can lie to you

    Like its competitors, Yum is testing generative AI’s use for customers, such as voice AI for drive-through orders.

    giving customers a shittier interface in order to replace workers

    The company is also looking into image-recognition AI to count cars and waiting times in a drive-through, as well as digitally linked and managed kitchen appliances, Park said.

    surveillance

    so, nothing related to increasing sales. they emphasize that angle because it sounds productive, dynamic, aspirational - but there is no such use case for ai as of yet

    • blakestacey@awful.systems
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      7 months ago

      Team members can ask the app questions like “How should I set this oven temperature?” rather than turning to training materials or tapping through an app interface.

      Yep, that’s a health code violation in the making.

      • V0ldek@awful.systems
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        7 months ago

        Setting temperature to 9000 degrees.

        No, what, stop that!

        I’m sorry, Dave, I’m afraid that, as a large language model, I can’t do that.