• JohnEdwa
    link
    English
    3
    edit-2
    5 months ago

    You could make a big, red, flashing button that says “pressing this button will cancel all your channels, are you sure you want to do that?”, and you would still get an significant amount of users complaining that pressing the button did exactly what it said it would because users don’t read.

    • conciselyverbose
      link
      fedilink
      25 months ago

      That’s just the cost of doing business.

      The system now is that you have to call them, get bombarded with ads and berated by their customer service for an hour, then maybe they’ll think about cancelling you. And gyms are even worse.

    • @Meowoem@sh.itjust.works
      link
      fedilink
      English
      15 months ago

      And there are plenty of ways to mitigate that such as having a window in which cancelled subscriptions can be reinstated.

      Making software and services awful because theoretically a bad user is going to misuse it is dumb, it’s the very core of enshittification.