The filter folder automatically filters inbound modmail messages that are likely to contain harassment. These messages will skip the inbox and go directly to a Filtered folder.

The intention of the Filtered folder is to give mods the option to avoid and/or use additional precautions with messages that are harassing.

In the folder, mods will have the ability to move a conversation to the regular modmail inbox by selecting the Unfliter option. Likewise a mod can move any conversation to the Filtered folder with the Filter Conversation option. Once a conversation has been marked/unmarked as Filtered it will stay in the inbox that was manually selected by the mod. Please note that when replying to fIltered messages, those messages will be treated as if they were manually unfiltered, and replies will continue to populate your standard inbox.

The filter will be defaulted on for new communities, and defaulted off for existing communities. To turn it on or off:

Open Mod Tools on new Reddit desktop
Click on Community settings
Click on Safety & Privacy
Toggle Modmail filtered folder to on/off 

Please note that currently, our model does not identify non-English messages. We will be adding non-English support in the future.

Also know that when we get things wrong – you can give us quick feedback by:

Reporting the message for harassment (if it should have been filtered but it wasn’t)
Moving the message to the filtered inbox (again – this is if it should have been filtered but it wasn’t)
Moving the message from the filtered inbox to regular inbox (this is if it should not have been filtered and it was).

We will continue to strive to improve features, but we can’t guarantee it will perform perfectly all the time. Your feedback here really helps make a difference in making this feature better and better.

Ban Appeals

The Ban Appeals go straight to the trash